Terms & Conditions
Description of Service.
Ultimate Finish / BigBoi UK is an online shop (the Service) that offers car care and detailing products.
Acceptance of Terms.
By accessing the content of www.ibigboi-uk.com ("the Website") you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available via the link on our home page. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the Website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
Copyright.
All intellectual property of Ultimate Finish / BigBoi UK such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Ultimate Finish / BigBoi UK. By using the Website you agree to respect the intellectual property rights of Ultimate Finish / BigBoi UK and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.
Disclaimers.
The information is provided on the understanding that the Website is not engaged in rendering advice and should not be wholly relied upon when making any related decision. The information contained within the Website is provided on an "as is" and "as available" basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website. We do not guarantee uninterrupted availability of the www.ibigboi-uk.com Website and cannot provide any representation that using the Website will be error-free. Ultimate Finish / BigBoi UK also reserves the right to modify, suspend or discontinue the Service with or without notice at any time and without any liability to you.
Third Parties.
The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.
Severance.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
Other.
Ultimate Finish / BigBoi UK reserves the right to refund any monies received in relation to an order and cancel the order if it believes the order to be fraudulent.
Governing Law and Jurisdiction.
This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws. If any provision of these Terms and Conditions is found to be invalid by a court under such jurisdiction, it will not affect the validity of the remaining provisions which will continue to have full force and effect.
Complaints Procedure.
You can make a complaint in writing, by fax or by e-mail. Please provide your telephone number and your full postal address along with any order or reference number so we may retrieve all details from our records.
Please direct your complaint to:
Ultimate Finish
26 Kings Hill Avenue
Kings Hill
Kent. ME19 4AE
Email: bigboi@theultimatefinish.co.uk
We will reply within 2 working days from when we receive your complaint. If it is not possible to give you a full reply within this time - for instance, because a detailed investigation is required - we will give you an interim response, telling you what is being done to deal with your complaint, when you can expect the full reply and from whom. That full reply will include details of who to contact next if you believe your complaint has not been dealt with properly. This Complaints Procedure does not affect your statutory rights as a consumer.
Description of Goods/Warranty and Liability.
We warrant that the goods will, at the time of delivery, correspond to the description given by us. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the suitability of the Goods for the Customer's purpose Goods are not sold on a trial basis. We monitor manufacturers product changes regularly and endevour to reflect these changes on our Website, but cannot provide any representation that using the Website will be error-free. Descriptions, How To Guides, User Guides, MSDS or any other material corrosponding to the use of the goods are for a guide & information only. Before use of any good or product the directions on the label, or containing document(s) should be followed. If in doubt or if there is contradictary/missing information, please contact us or the manufacutrer for clarification.
Gift Vouchers.
BigBoi Gift Vouchers may only be redeemed on the BigBoi UK website (ibigboi-uk.com) and used for the purchase of products listed in the online shop. Gift Vouchers cannot be redeemed at Amazon or any of the UF's / BigBoi UK Trusted Partner sites.
Gift vouchers cannot be used to purchase further Gift Vouchers and have no cash redemption value.
One or more Gift Vouchers (or Gift Cards) can be redeemed against an order. If the order exceeds the amount of the Gift Voucher(s), the balance must be paid by credit/debit card or PayPal. If the order amount is less that the total of the Gift Voucher(s), then balance will remain on the Gift Voucher until redeemed or the Gift Voucher expires.
Any and all discounts, included but limited to other Ultimate Finish / BigBoi UK trusted partner can not be used against the purchase of Gift Vouchers. If any Gift Voucher is purchase with a discount, it will automatically be cancelled and refunded. If a cancelled Gift Voucher has been redeemed in the interim, Ultimate Finish / BigBoi UK has the right to cancel the subsequent order and stop any shipment or delivery associated with it.
Correctly purchased Gift Vouchers may be used in conjunction with additional discount promotions offered by the Ultimate Finish / BigBoi UK unless stated otherwise on the individual promotions.
Gift Vouchers expire one year from the date of issue, where permissible under applicable law and Ultimate Finish / BigBoi UK is not responsible if a Gift Voucher or Gift Card is lost, stolen, destroyed or used without permission.
All other Ultimate Finish / BigBoi UK terms and conditions of purchase and use shall also apply. These terms and conditions are subject to change without notice.
Subscriber Newsletter / Offers.
Periodically Ultimate Finish / BigBoi UK send offers by email to opt-in subscribers. These include but are not limited to, product giveaways, free delivery offers or discount off website prices. Each offer is triggered by unique codes contained in the email newsletter that have a validity period and expiry date.
Once the offer has expired, Ultimate Finish / BigBoi UK is unable to retrospectively apply the code or add free products. Furthermore, only orders placed within the validity period are eligible.
Pricing Errors.
In the event a product is listed at an incorrect price due to a typographical error or is charged at an incorrect price due to an error on the website, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.
International Payments.
Payments made through the Website will be processed in GBP (£) and are subject to exchange rates and fees set by your bank. Ultimate Finish / BigBoi UK can not be held responsible for these differences and any additional charges for international payments must be borne by you.
Product Images / Specifications.
Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. This does not effect your rights under the Unfair Contract Terms Act 1977, section 12.
Returns Policy - Unused / Non Faulty Items:
If you change your mind after you’ve received the items, you can return them to us for a full refund. All we ask, is you send the items back unused in the original packaging, with all accessories, leads, user manuals included, and that you take reasonable care of the goods. We will refund the full cost of the returned items and the standard shipping cost associated with any initial carriage charges. We recommend you use a tracked method when sending the items back to us so you are covered in the event the carrier loses or damages the item. The buyer is responsible for the cost of return on non faulty items no longer required.
As are your rights you have the ability to inspect the goods within 14 days of arrival (30 days at Ultimate Finish / BigBoi UK). The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop. A 10% deduction can be made if the value of the returned unwanted goods has been reduced as a result of you handling them more than was necessary.
Returns Policy - Faulty Items:
If your product develops a fault, we will assist with either a replacement or organise a repair or spare parts to resolve the issue in line with the manufacturer’s warranty which can be found on the relevant product page or some are feature below. Ultimate Finish / BigBoi UK will bare the cost of postage for collection and return of any faulty item within 30 days of original purchase, as long as the item is found to be faulty by way of manufacture, rather than by user miss-handling. If miss-handling is to be the cause of the fault then Ultimate Finish hold the right to recoup this postage cost by charge to the customer or deducting from credits due. Any item that develops a fault after 30 days will be subject to "Third Party Warranties" and is the description of the manufacture on how these are processed. Normally, the customer will need to cover any returns costs to Ultimate Finish / BigBoi UK and item(s) deemed manufacturer faulty repaired or replaced, will be sent back to the customer without further charge.
Refunds.
If for any reason you are issued with a refund, please note the following:
We will apply the refund to your original method of payment usually within 7 days of receiving the goods. Please note certain credit card companies may take a further 2-10 business days to post to your account. A refund will usually reach your credit card account within 4 working days after being processed, although please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.
Order Cancellation.
Orders may be cancelled prior to dispatch. Orders cancelled after dispatch will be treated as non-faulty items above.
Waste Electrical & Electronic Equipment (WEEE) Regulations.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK Law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment such as high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. Ultimate Finish Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like for like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol to show they were produced after 13th August 2005, and should be disposed of separately from normal household waste so they can be recycled.